Gentegre Module
Technical Service Management
Manage service requests, work orders and field teams from a single center.
Technical Service Management digitalizes the entire service process, from fault registration to work-order closure. Customer requests, warranty status and spare-part stock come together in one system.
Your field teams view work orders on mobile devices and update interventions in real time. Managers monitor service performance and customer satisfaction live.
Key features
Fault/request registration and work-order tracking
Warranty and contract management
Spare-part inventory integration
Field-team mobile access
Service performance reports